Our Staff

The Renovation Specialists has been around since 2006, when it was founded by current owner Gary Nepini. With over 15 years of experience in the industry, Gary Nepini and the rest of the team at The Renovation Specialists have managed a number of projects all requiring specific attention to detail.

Approaching its fifth year of operations, The Renovation Specialists (with its headquarters at 7 Williams Street North Easton Ma 02356) has maintained a sustainable business model and only plans on continued growth in the future.

We have set a standard for our business so that customers can feel comfortable with the services we provide. To ensure that this standard is met, we go through advanced screening before hiring employees. These screening measures enable us to feel confident in the decisions we make. In the end, the qualities we look for when we send employees out on a project include accessibility, determination and competence. A culmination of these qualities enables the employees of The Renovation Specialists to promote professional business practices. For customers that do not feel that their service requests were met, we offer a comprehensive feedback system and give it serious consideration. Given that all of our employees have experience in the home improvement industry, we see no reason why our customers should be unsatisfied.

In addition to our renovation personnel, we ensure that all components of our business are synergetic.

In other words, without contributions of one core of our business, we are not able to fulfill our mission of consistent customer satisfaction. As a result, all departments within our organization are trained so that the goals of the company are congruent. For instance, our finance department researches market trends to calculate the most affordable price for customers. In addition, the management team continuously develops new branding strategies so that more people are aware of the unique, superior service that we provide. We take pride in this goal congruency that is evident throughout The Renovation Specialists and consistently perform quality checks to make sure that no individuals or units are falling behind. The result of this effort has been a history of success based on positive customer feedback and continued devotion by all members of our team. Our employees and previous customers have testified to the standard that we promote within the company. In the end, our biggest assets are the skill sets that our qualified professionals demonstrate throughout all facets of the organization.

Many are curious how we attract the top personnel who can handle all renovation projects of the home improvement process. The approach is quite simple, as we emphasize the diversified, unique culture that is represented through the range of talent that The Renovation Specialists employs. What’s more, we offer extremely competitive strategies aimed at aligning the goals of the individual workers to the goals of the organization as a whole. Studies indicate that other home improvement organizations fail because they do not know how to not only obtain but maintain the top talent on the employment market. Our management team integrates a strategic approach that emphasizes the significance of goal congruency. What’s more, incentives are built in to the employment contracts and these incentives address issues pertaining to investment horizons. Financial rewards, notable compensation packages and considerations of work-life balances are some of the components that make up the overall strategy that has been implemented at The Renovation Specialists.

We often get the question: Why should we choose The Renovation Specialists when there are a number of other options available? When answering this question, we immediately focus on the recognition of each individual customer’s needs. Most of the work we do is time-sensitive, as homeowners may be looking to add a new roof before winter hits or remodel the deck just before that summer graduation party. Too often do we see other employers concerned with dragging out projects to squeeze out every penny from a customer! Our philosophy involves considering a number of factors that can increase customer satisfaction, including timeliness, quality and affordability. The removal of any one of these considerations can be detrimental to our success. However, the wide range of services we offer can bring forth complexities and we account for this issue by disclosing to our customers all pertinent information that is relevant in the initial contracting process.

As can be seen, the business model of The Renovation Specialists has laid the foundation for the standards that we promote throughout the whole organization. Our trained and licensed employees understand the goals of the company and understand that a collaborative effort is necessary to fulfill these goals. In operation for approximately five years, The Renovation Specialists has continued to thrive despite the uncertainties that have been brought forth by the economic recession. Ultimately, the consistent efforts of our employees, who are our biggest assets, will be one of the most crucial factors that determine our rate of growth and sustainability in the future.